Canny costs less than building the wrong features
Start free and uncover which features will drive revenueAI that turns every customer conversation into product insight
Autopilot automatically captures, deduplicates, and triages feedback- Read support & sales conversations
- Triage to the right team
- Included in all plans
$0 / month
Free
Start capturing customer feedback for free
What you get:
- 25 tracked users
- Automatic feedback capture
- Unlimited feedback
$19 / month billed yearly
Core
Scale feedback capture to identify customer needs
All Free features, plus:
- 100+ tracked users
- Custom domains
- Content translations
How many users will you track feedback from?
Start low, scale up as you get more users. Set an optional spend limit.
- Core$19/mo
- Pro$79/mo
- Billed yearly
Free
Core
Pro
Business
User Types
Autopilot AI
Idea Management
Feedback Portal
Integrations
Compliance
Faq
A tracked user is someone who has given feedback. This can be via creating a post or voting/commenting on a post. Those actions can be taken by the user themselves, by an admin on their behalf, or by Autopilot.
Fewer than you think. Most teams new to Canny find the Free plan’s 25 tracked users enough to start uncovering impactful feedback. Many teams use Canny for months before needing to upgrade to a paid plan.
For a B2B SaaS company, typically around 1-5% of total users become tracked users. This will vary based on how proactive you are at collecting feedback.
Running a high-volume B2C/consumer product? Reach out-we offer custom tracked user limits for larger scale feedback programs.
Yes, you’re always in control. You can set a monthly spend limit, and we’ll pause upgrades once you hit it. We’ll notify you when you hit your limit.
Once your limit is hit, Canny will stop tracking feedback from new users. You can update or remove your limit anytime.
If you haven’t set a monthly spend limit, we’ll automatically upgrade you to the next tier once you exceed your limit. You’ll be charged a prorated amount for the remainder of your billing period.
If you’ve set a spend limit, we’ll stop tracking feedback from new users once you reach it—no surprises.
Autopilot refers to Canny's suite of AI-powered features:
Feedback Discovery: automatically captures feedback. It finds feedback in customer chats, sales calls, customer reviews, and more. Any detected duplicates are merged together. Users with feedback found by Autopilot count towards your tracked user count.
Smart Replies: Autopilot will automatically reply to Canny posts to collect more details.
Comment Summaries: instantly summarize comments to reveal the main themes.