Canny includes a simple public roadmap to engage your customers with product updates
Inform your roadmap with customer feedback
Show your commitment to being customer-driven by showing what you're working on.
- Collect feedback for projects on your roadmap
- Show that your team is working hard to improve your product
Keep everyone in the loop
Don't make feedback collection feel like a black hole. Use a public roadmap to communicate decisions — it will go a long way.
- Ask questions to learn about different use cases
- Notify customers about new features to drive engagement
- Show all teammates what's coming up from product
Increase customer satisfaction
Listening to customer feedback is a great way to show them you care. Build trust and confidence to drive retention and gain promoters.
- Build a brand around transparency
- Increase NPS scores