Author: Elen Veenpere

Different types of customer feedback (and what to do with them)

Different types of customer feedback (and what to do with them)

There are many different types of customer feedback. Some you reach out for, and some you don’t—but it’s all valuable. Here’s a breakdown of the types, and what to do with them.

How to get customer feedback for your SaaS product

How to get customer feedback for your SaaS product

Customer feedback can help you make informed and useful business decisions on your SaaS product. But, sometimes it can be hard to get the feedback you need.

How to choose the right support channels for your software product

How to choose the right support channels for your software product

Getting started with providing great support can be tricky. There are endless support channels available, and choosing between them is hard.

How to write effective case studies for your software product

How to write effective case studies for your software product

Case studies are one of the best ways to communicate product value to potential customers. However, good case studies take time and commitment.

Best public product roadmap examples

Best public product roadmap examples

There are many benefits to having a public roadmap. However, finding good public product roadmap examples can be hard.

How to know if you need a product feedback tool

How to know if you need a product feedback tool

Most of us have used a spreadsheet as a product feedback “tool” at some point. However, there comes a time where a solution that simple isn’t enough.

How to announce product updates and features

How to announce product updates and features

Product updates are exciting. However—you have to get others excited, too. Here’s how to make sure your announcements make a splash.

Improving communication between product and support

Improving communication between product and support

Product and support are often portrayed as the two parts of a business that just “can’t get along”. Improving communication between these teams can be challenging.

How to communicate product value to potential customers

How to communicate product value to potential customers

You’ve built a piece of software. You think your product value is through the roof. It’s useful, functional, and overall amazing. There’s a problem, though.

How to communicate your product roadmap to stakeholders

How to communicate your product roadmap to stakeholders

Effectively communicating a product roadmap can be tricky. Here’s how to tailor the information to different stakeholders.

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