Author: Elen Veenpere

Beta testing: how to choose testers from your user base

Beta testing: how to choose testers from your user base

There are customers that are easy to get feedback from and who are qualified for beta testing. And then there are customers who aren’t. How do you choose?

Debunking the “faster horse” concern in customer feedback

Debunking the “faster horse” concern in customer feedback

Open customer feedback can be scary. What if someone asks for a “faster horse”? You’re going to have to build it, right? Nope.

3 situations where not listening to customers is fine

3 situations where not listening to customers is fine

Most companies are terrified at the idea of “not listening to customers”. However, some feedback does not come from a good place. Here’s how to respond.

Free SaaS tools for companies on a budget (and a pre-formatted budgeting sheet)

Free SaaS tools for companies on a budget (and a pre-formatted budgeting sheet)

Not every SaaS company has endless spare money. One of the biggest piggy bank breakers are the tools we use—and it adds up fast.

3 public roadmap benefits you probably haven’t thought of

3 public roadmap benefits you probably haven’t thought of

Most companies focus on transparency for customers as the main benefit of having a public product roadmap. However, there’s a whole other side to it.

Close the customer feedback loop with Canny Changelog

Close the customer feedback loop with Canny Changelog

The feedback cycle should always end with communicating what’s finished. Increase feature awareness and adoption with a changelog.

Product roadmap best practices: informative and transparent

Product roadmap best practices: informative and transparent

Product roadmaps—whether they’re internal or public—are a great asset for any SaaS company. However, they’re only truly useful if a few key practices are followed.

How internal product roadmaps improve productivity and transparency

How internal product roadmaps improve productivity and transparency

Internal product roadmaps have benefits way beyond keeping development work organized. Getting to them requires pulling them out of their narrow context.

How to reduce SaaS churn with perfectly timed customer success

How to reduce SaaS churn with perfectly timed customer success

No matter how hard you work at acquiring new customers, it’s useless if you have a “leaky bucket”—a high churn rate. Here’s how customer success can help.

Are all feature voting tools equally bad?

Are all feature voting tools equally bad?

When people think of “feature voting tools”, they imagine a basic upvote-downvote system. However, feature voting has come a long way since then.

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