Author: Elen Veenpere

3 public roadmap benefits you probably haven’t thought of

3 public roadmap benefits you probably haven’t thought of

Most companies focus on transparency for customers as the main benefit of having a public roadmap. However, there’s a whole other side to it. Here are 3 important ways having a public roadmap will benefit not just your customers, but your entire business.

Product roadmap best practices: Informative and transparent

Product roadmap best practices: Informative and transparent

Roadmaps—whether they’re internal or public—are a great asset for any SaaS company. However, they’re only truly useful if a few key product roadmap best practices are followed.

Using the Canny Changelog to close the customer feedback loop

Using the Canny Changelog to close the customer feedback loop

The customer feedback cycle should always end with communicating what’s finished. Increase feature awareness and adoption by using a changelog.

How to announce product updates and features

How to announce product updates and features

Product updates are exciting. However—you have to get others excited, too. Here’s how to make sure your announcements get noticed.

How to say no to product feature requests

How to say no to product feature requests

Rejecting customers’ ideas is never easy. However, the right tone and attitude can make a huge difference. Here’s how to say no to feature requests the right way.

Product roadmap planning: How to prioritize your roadmap

Product roadmap planning: How to prioritize your roadmap

Product roadmap planning can be challenging—especially if you have a small team. Here’s a step-by-step method for prioritizing your product roadmap.

How to get customer feedback for your SaaS product

How to get customer feedback for your SaaS product

Customer feedback can help you make informed and useful business decisions on your SaaS product. But, sometimes it can be hard to get the feedback you need.

How to choose the right support channels for your software product

How to choose the right support channels for your software product

Getting started with providing great support can be tricky. There are endless support channels available, and choosing between them is hard.

How to write effective case studies for your software product

How to write effective case studies for your software product

Case studies are one of the best ways to communicate product value to potential customers. However, good case studies take time and commitment.

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