There are many different types of customer feedback. Some you reach out for, and some you don’t—but it’s all valuable. Here’s a breakdown of the types, and what to do with them.
Author: Elen Veenpere
Customer feedback can help you make informed and useful business decisions on your SaaS product. But, sometimes it can be hard to get the feedback you need.
Getting started with providing great support can be tricky. There are endless support channels available, and choosing between them is hard.
Case studies are one of the best ways to communicate product value to potential customers. However, good case studies take time and commitment.
There are many benefits to having a public roadmap. However, finding good public product roadmap examples can be hard.
Product updates are exciting. However—you have to get others excited, too. Here’s how to make sure your announcements make a splash.
Product and support are often portrayed as the two parts of a business that just “can’t get along”. Improving communication between these teams can be challenging.
You’ve built a piece of software. You think your product value is through the roof. It’s useful, functional, and overall amazing. There’s a problem, though.