How to use customer feedback to win back lost customers
There are plenty of reasons why a customer might stop using your product or service. Fortunately, for each reason, there’s also a win-back strategy.
© Canny 2025
Building SaaS
From brand building to pricing, here are all things SaaS
How we built a $1m ARR SaaS startup
Canny recently hit a major revenue milestone: one million dollars in annual recurring revenue. Here’s how we built a $1m ARR SaaS startup from the ground up.
How to conduct a remote SaaS demo that converts
A great SaaS demo should achieve one main goal: Convince your prospect that your solution will help them achieve their goals or solve their problem.
Should you use your own product?
Does your business make a product? If so, you should use your own product. Here’s why regularly using your product within your own company matters.
Too much tech? How to decide if you need a new tool
We love a good tech stack—but too much tech can weigh down your workflow. Here’s how to figure out if you actually need a new piece of software or tool in your toolkit.
Using the Canny Changelog to close the customer feedback loop
The customer feedback cycle should always end with communicating what’s finished. Increase feature awareness and adoption by using a changelog.
6 ways for SaaS businesses to use visual social proof
People are more likely to buy something if others already have—especially others they trust. Here’s how SaaS businesses can use visual social proof to highlight existing customers, integrations, and more.
How to announce product updates and features
Product updates are exciting. However—you have to get others excited, too. Here’s how to make sure your announcements get noticed.
How to ask the right customer feedback questions
Are you asking your customers to give feedback on your product, and leaving it at that? If so, you’re missing out on valuable information. Collecting this type of customer feedback a good starting point—but it’s important to ask the right customer feedback questions.