What is NPS and how to use it to gauge customer satisfaction
There’s a simple metric that gives you a good, easy snapshot of your customers’ satisfaction. What is NPS (Net Promoter Score) and how do you use it?
Saying no to big customers
We decided Canny would be a self-serve product and focus on small to mid-sized companies. Here’s why we’re saying no to big customers.
Year in review: Lessons from our second year of bootstrapping Canny
It’s been two years since we launched Canny. Here are some lessons from this past year and how you might apply them to your company.
How we’ve managed to attract top talent to our early-stage startup
Hiring top talent can be crucial to the success of your business. Here’s how we’ve been able to attract rockstars to our small team.
A year of writing
Being able to articulate thoughts in a concise, easy to understand way is a practiced skill. The only way I’m going to get better at it is by doing it. Here are some things I’m doing to be a better writer this year.
Reflections from the last 2 years as a founder
Two years ago, Sarah quit her comfortable desk job at Facebook. Here are some things she learned along the way.
Building your brand by telling your story
Telling your story is a great way to build your brand. Here are some ways we’re using storytelling to build awareness for Canny.
First hire to first fire
Being able to hire someone with our hard-earned revenue is very rewarding. But it’s not easy! Read about our experience and takeaways from growing our team.
Defending your early-stage SaaS startup against email spam
Last week seemed like an ordinary week until we started getting some strange emails in our inbox.
