Pokémon GO uses Canny to manage customer feedback

How Pokémon GO benefits from using Canny

Feature voting board
Instead of sending users to an email form, Pokémon GO users can vote on features.

Keep everyone in the loop
Feedback shouldn't go into a black hole. Pokémon GO users like you get updates directly from the team.

One place for all feedback
Pokémon GO gets valuable insights by having feedback from customers and teammates in a single place.