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TikTok uses Canny to manage customer feedback
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How TikTok benefits from using Canny

Feature voting board

Instead of sending users to an email form, TikTok users can vote on features.
See tracking feature requests →

Keep everyone in the loop

Feedback shouldn't go into a black hole. TikTok users like you get updates directly from the team.
See public roadmaps →

One place for all feedback

TikTok gets valuable insights by having feedback from customers and teammates in a single place.
See idea management →
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